here are some

frequently asked questions

IS THERE A MINIMUM ORDER REQUIREMENT?

Yes, please note the following order minimums:
• Corporate, Client, Workshop Orders: For custom-tailored corporate, client, and workshop gifts, the minimum order quantity is 10.
• Wedding Orders: For custom-tailored wedding gifts, the minimum order quantity is 6.

Which METHODS OF PAYMENT MAY I USE?

You can pay your invoice by credit card or by mailing a cheque. Please note that due to the nature of our business, we require a 50% deposit before we can start creating your gift. The remaining 50% will be due within 30 days upon gift delivery.

WHAT IS THE TURNAROUND TIME?

• Orders: Turnaround time will vary depending on the gift design and quantity needed. In general, please allow 4-6 weeks for the entire process: design, production and delivery.
• Repeat Orders: For repeat orders of the same gift design as your initial order, turnaround times are closer to the 2-3 week mark.

WHAT ARE THE DELIVERY OPTIONS?

• Direct-to-Recipient: You may choose to have your gifts shipped to your company or directly to your clients/recipients. Shipping rates are dependent on gift design and destination.
o One location delivery: Free in the Ottawa/Gatineau area.
o Multiple delivery points: Prices will vary based on destinations.
• Store 'N Send: Gifts may be stored in the inventory at Gift Studio and shipped out as required.
• Intercontinental Delivery: We currently ship gifts within Canada and the United States. Please note that we do not offer international shipping.

TELL ME MORE ABOUT "STORE 'N SEND".

We are happy to accommodate your interval-based gifting schedule with our signature Store 'N Send drop-shipping service. We will store your gifts safely in inventory at Gift Studio. Once you’re ready for a gift to ship to your client, you simply email us the client’s name and address and we reply back with tracking information and the number of gifts you have remaining in the inventory. Delivery fees for each gift will be paid upfront.

CAN WE MEET IN PERSON?

Of course! If you're located in the Ottawa/Gatineau area, we will be happy to schedule an in-person meeting to go over your gifting needs. We are also happy to discuss your gifting needs via video chat, phone call, or good old fashioned email.

WHAT AREAS DO YOU SERVICE?

We currently ship within Canada and the United States. We provide in-person delivery services within Ottawa and Gatineau.

WHAT CUSTOM PRODUCTS CAN THE DESIGN STUDIO CREATE?

We are experts in mug design, t-shirt design, tote bag design, sugar cookie, and stationery design. We always welcome new ideas and are happy to discuss your custom product design needs. 

CAN I INCLUDE A GIFT-CARD IN MY GIFT?

Absolutely. We will be delighted to include a gift-card to any place and of any value as part of your gift package.

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